COVID-19 Practice Guidelines Residential Care

Please help us to continue to keep you, our residents and our staff safe and free of the COVID- 19 virus by following our visitor policy. A copy of this policy is available in the home.

Our policy is based on current government guidance and includes the requirements relating to the introduction of Lateral Flow Testing for visitors

The policy has been developed with and is supported by the Director of Public Health and Director of Adult Social Care.

The Government has produced a summary of the guidance that we would encourage you to familiarise yourselves with.

Summary of guidance for visitors – GOV.UK (

Please note – In the case of an outbreak in the home all visiting, other than end of life and essential care givers will be stopped until the end of the outbreak.

Close Contact Visits (with testing)

  • From March 8th and in line with current government guidance one visitor per resident per week can be tested and is able to have close contact with the resident.
  • We recognise that there may be times where additional visitors may want to come to the home and where this would be of benefit to residents. However this needs to be agreed with the manager before any additional visitors attend the home.
  • During a close contact visit you will be able to sit nearer to a resident and to hold their hand.
  • Visitors must remain in the designated waiting area until the result of the test are available
  • If a visitor tests positive they cannot enter the home. The visitor will be given a confirmatory PCR test and then must leave to begin isolating.

Essential Care Giver

Residents who have a specific need to receive care from visitor involving regular closer contact can have a nominated essential care giver.

  • Any arrangements for an essential care giver need to be discussed and agreed with the home manager and any other relevant professionals. Each residents circumstances are different and these arrangements will be considered on an individual basis as appropriate)
  • he essential visitor will have clear tasks identified and recorded in the residents care plan.
  • The visitor will still need to follow our agreements in relation to visitors to the home such as social distancing and infection control measures.
  • Agreed essential care givers will be asked to participate in the whole home testing programme


  • We operate a booking system for visits to avoid too many at one time. Please do not attend the home if you have not made a booking with us. We will attempt to accommodate all requests as promptly as possible.
  • You are able to visit a resident before having had your vaccination, however we would strongly encourage you to take up the offer of a vaccine in line with the national timetable
  • Where possible please consider avoiding public transport to travel to the home.
  • During your visit to the home please follow any requests from staff designed to maximise social distancing and keep residents, staff and visitors safe.
  • On arrival and departure please wash your hands for 20 seconds or use the hand sanitiser provided.
  • The member of staff greeting you will ask the following questions:
    • Have you been feeling unwell recently?
    • Have you had recent onset of a new continuous cough?
    • Have you noticed a loss of, or change in, normal sense of taste or smell?
    • Have you had recent contact (in the last 14 days) with anyone with COVID-19 symptoms or someone with confirmed COVID-19
  • A member of staff will take your temperature- if it is higher than 37.5 we will not allow you to enter the home.
  • You will be asked to wear a mask, apron and gloves at all times in the home.
  • When visiting residents inside the home, where possible we will ask you to meet them in a designated space. Please go directly to and from the room. Only one resident and visitor will use the space at a time.
  • We will ensure that any space used by you and the resident will be cleaned before and after your visit.
  • Please try not to have contact with other residents or visitors to the home.
  • We will not be able to offer you refreshments during your visit.
  • All our residents will have an individual risk assessment which they will be involved in. This will look at risks specific to them, we will help to minimise these risks enabling visits to take place. The risk assessments will be discussed with relatives and where the resident lacks capacity to participate and consent to the risk assessment we will ask you to participate in a best interest decision about the arrangements for their visits.

We hope you and the resident continue to enjoy the opportunity to see each other and that you recognise that the measure we have put in place are intended to enable this to continue and to minimise the risk of the spread of COVID-19.

We are here for you should you need any support with how this may affect you both. Please do not hesitate to contact us before and after the visit to discuss how best we can support you.

Need further information?

Please get in contact with us for more details and help