Main office: 023 8086 0917

What we aim to achieve and how we will do this

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The Basis of our Aims and Objectives

We believe that the people who use our services should receive the highest quality of care and support in a safeguarded environment with uncompromised comfort, choice, dignity, respect, privacy, independence, self-determination, self-fulfillment within the framework of a well led service.

Our aims and objectives detail what we aim to achieve and how we will do this. These are set out in our Statement of Purpose which is accessible together with our formal registration details as a provider at the Care Quality Commission official data base.

The Statement of Purpose is a document that we are legally required to provide. The document states our aims, objectives and values.

It further provides details of the residential accommodation, supported services and domiciliary care services that we offer for individuals with extended needs.

Quality Assurance

We are committed to a thorough and systematic approach to all the tasks and activities that staff carry out in order to provide and maintain a high quality of care and support. We have a quality management system in place that ensures that we have clear standards, policies and procedures in place that are monitored, audited and reviewed.

The aim of the quality management system is to ensure that we continually improve the quality of our services. We involve staff, service users and relatives in reviewing quality. Everybody’s feedback is important to us.

Your involvement in maintaining and improving the quality of our service is valued. We encourage you to contribute your views and be involved in monitoring and reviewing how well the service is doing in ensuring high standards and identifying improvement areas where necessary.

Equality and Diversity

We are committed to providing equality of opportunity to all staff, service users and others associated with all our services. We do not tolerate unfair discrimination, harassment or bullying including that on the grounds of colour, race, ethnic or national origin, marital status, gender, disability, age, sexuality, religion or belief.

All matters pertaining to abuse, and discrimination will be investigated as soon as they are reported. We value diversity amongst service users, staff and others we work with and respect racial and cultural differences.

We also aim to ensure that our policies, procedures and practices are non-discriminatory, promote equality of opportunity and diversity and lead to services that meet the different needs of service users. Staff will receive training in equality and diversity, in line with the requirements of your job.

Confidentiality

Information given in confidence from or about service users will not be released to others without the expressed consent of the Service User unless the disclosure is justified in the interests of service users or wider public e.g. abuse, crime.

All confidential information whether paper or electronic is kept secure within our service offices. We guard against accidental disclosure of information about service users such as people overhearing conversations, seeing computer screens or records.

Staff Conduct

Our staff will conduct themselves in a professional manner at all times in accordance with company policies and procedures. Our policies and procedures are open and available for viewing at any one of our formal service centres. All our social care staff are required to comply with the General Social Care Council’s Code of Practice for Social Care Workers.

Health and Safety at Work

We recognise our responsibilities under the Health and Safety at Work Act 1974 to ensure, so far as is reasonably practical the health, safety and welfare of our staff. Staff will receive training in essential areas of health and safety applicable to their role to ensure safe working practice.

Risk Assessments

Risk assessments are in place for individual service users and for the environment. These assessments cover areas such as, specific care/ support needs and activities for each service user, the actual workplace environment, infection control, electrical safety, use of equipment, fire safety, food safety, moving and handling, hazardous substances, visual display units and violence. The risk assessments are regularly reviewed and staff made aware of any changes.

Fire Safety

We have a duty to ensure high standards of fire safety, including taking adequate steps to reduce the risk of fire and minimise the harm that a fire might cause. We provide and maintain appropriate measures to fight and give warning of fire and to ensure the safe evacuation of persons via emergency routes and exits. Fire risk assessments are carried out regularly to identify hazards and reduce risks.

COSHH (Control of Substances Hazardous to Health)

All our staff are made aware of the procedure to follow for the safe use of any cleaning materials or chemicals used in the service in adherence with COSHH (Control of Substances Hazardous Health) Regulations.

Food Hygiene and Safety

All food handlers receive appropriate training. All staff will ensure that they comply with safe food hygiene and safety practices.

Infection Control

We have a duty to meet the requirements of health and safety and public health legislation. Our staff play an essential role in the effective management and control of infection. We train our staff to deliver against this expectation.

Your Security during Care

Our staff are trained to maintained security awareness at all times in compliance with requirements regarding the security of the building, the service users and their personal effects and possessions. We try to do everything possible to ensure your personal safety, however, we encourage all our service users to take responsibility not compromise their personal safety.

Staff Training and Development

We are committed to the continuous development of all our staff and seek to have a competent, well-trained staff team at all times. Staff training and development needs are identified through a number of means including supervision and appraisal sessions.

Over and above this, there are a number of training requirements in respect of health and safety and in respect of the national minimum standards laid down by the Care Quality Commission which we also deliver. The national minimum standards also lay down NVQ qualification requirements for care staff which we also regarded as compulsory.

Rights

We are committed to affording service users their fundamental rights to choice, privacy, dignity, respect, independence, self-determination and self-fulfilment. They have the right to live their chosen lifestyle and receive care and support which is appropriate to their needs and responsive to their race, culture, ethnic or national origin, language, gender, disability, sexuality, age and religion/belief.

The service users will be treated as full individual with specific and unique needs, desires, hopes and expectations. Our staff are expected to be able to respond appropriately to their wider range of needs – physical, emotional, psychological, spiritual, cultural and social. Service users are involved wherever possible in decisions about their care and consulted on issues around the running of the service.

The emphasis is on helping service users to be in control of their lives and to be as independent as possible within the context of responsible risk-taking. Any risks to service users will be carefully assessed and managed. We also believe that the quality of care in somebody’s last days is just as important as the care that is given prior to this.

Assessment and Care Planning

Prior to and following admission to our services the needs of service users are assessed and these are properly documented. Our support process revolves around person centred care plans that are drawn up with every service user following engagement. Service user plans of care are regularly reviewed to take account of changes in needs.

Abuse and Bad Practice – Zero tolerance

We strive to ensure that service users are protected from all forms of bad practice and abuse, whether it is physical, psychological, neglect, sexual or financial. We have done everything possible to ensure that policies and procedures are in place to protect service users and prevent abuse. We strictly observe Safe-guarding stipulations and requirements.

Comments, Suggestions and Complaints

We value comments, suggestions and complaints from all sources. They let us know what we are doing well and what needs to be improved upon. We believe that people have a right to complain, make suggestions and/ or pass compliments. We have a duty to take all such submissions seriously.

Our Homes

Auckland House

55 St Ronan's Road,
Southsea
Portsmouth
PO4 0PP
Tel: 023 9273 9600

Crofton Lodge

21 Crofton Lane
Hill Head
Portsmouth
PO14 3LP
Tel: 01329 668366

Cwello Lodge

17 Cobbett Road,
Southampton
Hampshire
SO18 1HJ
Tel: 023 8055 9628

Seventrees

Blackfield Road,
Fawley,
Southampton
SO45 1EH
Tel: 023 8089 2671

Webber House

3 Station Road
Park Gate
Southampton
SO31 7GJ
Tel: 02380 860 917

Main office:

Auckland Care Limited Head Office, The Mill House Centre, Commercial Road, Totton, Southampton, Hampshire, SO40 3AE.
Telephone: +44 (0) 238 086 0917   Email: enquiries@aucklandcare.co.uk